Recognizing leaders who coach their peers
Two team leaders helped colleagues with schedule adherence. I recognized their contribution publicly.
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Bobby Pierce
Projects across AI, operations, customer experience, and independent business.
Two team leaders helped colleagues with schedule adherence. I recognized their contribution publicly.
Read Recognizing leaders who coach their peersProgram leadership and hands-on CRM development during a customer-service platform transition.
Read Building the customer-support workspaceA knowledge-base foundation, a retrieval-augmented copilot, and article drafts that still needed an editor.
Read Keeping knowledge close to the workAI-assisted conversation review that gave leaders specific moments to praise or coach.
Read Turning conversations into coachingThe first workforce-management implementation, supported by vendor work and planning with Finance.
Read Making workforce planning part of operationsChat leadership, dashboard development, and a closer look at what response-time measures actually described.
Read Measuring the experience of a chatPink Elephant Planning was a custom stationery business I co-owned from 2013 through 2017. My work included programming production equipment and building the CRM, storefront, customer service platform, and shipping integrations.
Read Building the products and the business behind themProject-building assistants and reusable workflows for organizing work and turning a request into something an engineering team can act on.
Read Reusable AI workflows for everyday workCoaching tools, practical teaching, and a 263-page guide that gave colleagues ways to start using AI in their own work.
Six local-model conversions, their model cards, and separate studies of writing preference, fidelity, and runtime.
Read Hemmingway on Apple SiliconApplications and MCP integrations that give AI tools useful context, clear permissions, and a human review path.
Read Building and evaluating AI tools