2024 to 2025
The implementation sat within my Marketplace Operations role. Alongside the platform work, I partnered with Finance on headcount forecasts and resource allocation.
That work connected to the broader operating role: bringing tutor engagement and support functions together, introducing Agile and Kaizen practices, and creating mentoring opportunities for leaders.
Decisions
Connect planning to Finance
Work on headcount forecasts and resource allocation together.
Own the ongoing vendor relationship
Carry responsibility beyond evaluation into implementation and contract management.
Collaborators
- Finance partners: Collaborated on staffing forecasts and resource allocation.
- Vendor evaluation team: Participated in the platform assessment.