Follow my model work and interests on Hugging Face.
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AI Enablement
Help your people put AI to work. Practical teaching, reusable workflows, and organizational advice grounded in the decisions your team makes every day.
Explore AI enablementI lead where people, customer experience, operations, engineering, and AI intersect.
Available through Kalana Consulting for advisory work and hands-on projects.
Contact meI like to begin by hearing from the people closest to the work. I want to know what they’ve noticed, what they wish worked differently, and what they might try if someone gave their idea a little room. Those conversations can change the direction of a project before we’ve committed to a solution.
I’m a senior leader and an AI Product Engineer, with a perspective shaped by retail, ecommerce, customer experience, operations, and program leadership. I enjoy bringing those worlds into conversation with one another, especially when it helps a team see a possibility they hadn’t considered, a leader find their own footing, or an AI idea become something useful and thoughtfully built.
A career in practice
Work and writing on AI, people leadership, customer experience, and the connection between operations and engineering.
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AI Product Development
Build a useful product from a problem worth solving. Applications, retrieval, assistants, plugins, and MCPs, shaped by customer needs and the people responsible for the work.
Explore AI product development03
Senior leadership and mentorship
People arrive at a conversation about their future carrying all sorts of things: ambition, uncertainty, an idea they haven’t quite found the words for yet. I love helping them explore what’s there and uncover a leadership style that feels like their own. As a senior leader, I also help other leaders bring that same intention to their own people. When that mindset takes hold across a leadership team, it begins to shape the experience of everyone around them: an environment where people can and want to do their best work, and where that commitment to people creates the conditions for extraordinary results.
Explore leadership and coaching04
Connecting operations, customer experience, and engineering
I’ve led internal-facing and customer-facing operations, and I’ve spent enough time alongside engineering to recognize how often we’re looking after the same customers from different vantage points. In my last two companies, much of my work has been in that space between the teams: helping an engineer understand what the frontline is encountering, and helping an operations leader understand what’s possible, what’s complicated, and why. I want the people who will live with the result in that conversation from the beginning.
Explore programs and delivery05
Customer Experience and VoC
By the time a customer has to call, there’s usually a story behind it. Perhaps a product made something unnecessarily complicated, a policy boxed them into a corner, or a need went unrecognized. I want to follow that story back to the decisions that created it, and bring what we learn to whichever team needs it. Voice of the Customer becomes far more valuable when it helps us remove the reason for the next call. Our own teams belong in that story, too; they’re customers of the systems, tools, and processes we ask them to use.
Explore customer experience06
Contracting and Consulting
Bring me into your business through Kalana Consulting. From organizational advice and Customer Experience and VoC to a custom application or online presence, I can help you decide and deliver.
Explore contracting and consultingBring me into the work.
Hire me to help your team use AI well, build a product, or work through a problem that needs both business judgment and hands-on engineering. Through Kalana Consulting, I take on advisory work and independent projects alongside my role at Nerdy.
AI enablement and organizational advice
Work through where AI belongs in your business, how it changes the work, and what your leaders and teams need to use it thoughtfully.
Custom applications and websites
Turn an idea into an application, an internal tool, or an online presence that reflects your business and helps people accomplish something.
Product advice and delivery
Bring customer, operational, and engineering perspectives into the decisions that shape a product, from the problem worth solving through the details of how it works.
Customer Experience and VoC
Follow what customers and frontline teams are telling you back to the product, policy, or process decisions that could improve their experience.
Model quantizations
Six Hemmingway builds for Apple Silicon, with the conversion details and evaluation evidence beside the weights. I want the choice of a local model to start with the work it needs to do.
Hemmingway on Apple Silicon
Six local-model conversions, their model cards, and separate studies of writing preference, fidelity, and runtime.
Custom plugins and MCPs
I connect tools to the context they need, with clear boundaries around what they can read or change. The engineering is in the details: useful interfaces, explicit permissions, and a way to see what happened.
Building and evaluating AI tools
Applications and MCP integrations that give AI tools useful context, clear permissions, and a human review path.
An inexplicable fondness for embedding models
I have a soft spot for the part of an AI system that helps it find the right thing. Embeddings bring questions about meaning, retrieval, and the shape of a knowledge base into the engineering. I can happily spend an afternoon there.