2026

The work combined program management with engineering. I developed the replacement CRM and its data model while coordinating with the operations, engineering, and data teams involved in the transition.

I documented field definitions and lineage in a data dictionary spanning at least 20 databases and other data sources in total, accessed through the lakehouse and directly. We joined account information with product usage, telemetry, and customer input in complex queries exposed through callable API endpoints.

Decisions

Make the data understandable

Document field lineage and a data dictionary alongside the application.

Support the operating workflow

Build the customer workspace around operational needs.

Collaborators

  • Operations and data partners: Worked on workflow needs and the customer data model.
  • Engineering partners: Collaborated on contact-center integration.